1. Contact
We are a small team and we read every email. The fastest way to get help is to email us directly:
- Email: support@vikiviki.cc
- Privacy / GDPR inquiries: support@vikiviki.cc
- Operator: GACMeta TECHNOLOGY., LIMITED
2. Response Time
We aim to respond to all support emails within 2 business days (Monday – Friday, excluding public holidays observed by our support team). Privacy / GDPR requests are handled within the statutory time frame (typically 30 days for GDPR access / deletion requests).
3. Information to Include in Your Request
To help us reply faster, please include the following in your email:
- Your VikiViki account email address, or, for guest accounts, your account ID (Profile → tap the ID to copy).
- The platform you use (iOS / Android) and the app version.
- A clear description of the problem.
- Screenshots if applicable.
- For purchase-related issues, the platform store order ID.
- For guest account recovery: the account ID of the new guest account on your new device is required. If you cannot find the ID of your original account, provide its username and any details that help us identify it; we will confirm with you before making any change.
4. Common Topics & Quick Links
- Manage / cancel subscription: Manage Subscription guide
- Restore purchases on a new device: Restore Purchases guide
- Refund a purchase: Refund Policy
- Recover a guest account on a new device: Guest accounts are tied to the device. Email support@vikiviki.cc with the account IDs of your original and new guest accounts (see Section 3) and we will move it to your new device. Signing in with Google or Apple avoids this.
- Delete your account: Account Deletion
- Privacy & data: Privacy Policy, Data Safety
- Reporting unsafe content: Use the in-app Report button on any character or message, or email support@vikiviki.cc with the screenshot and character / conversation details.
5. Languages
We currently provide support in English.