1. Contact
We are a small team and we read every email. The fastest way to get help is to email us directly:
- Email: support@vikiviki.cc
- Privacy / GDPR inquiries: support@vikiviki.cc
- Operator: GACMeta TECHNOLOGY., LIMITED
2. Response Time
We aim to respond to all support emails within 2 business days (Monday – Friday, excluding public holidays observed by our support team). Privacy / GDPR requests are handled within the statutory time frame (typically 30 days for GDPR access / deletion requests).
3. Information to Include in Your Request
To help us reply faster, please include the following in your email:
- Your VikiViki account email address.
- The platform you use (iOS / Android) and the app version.
- A clear description of the problem.
- Screenshots if applicable.
- For purchase-related issues, the platform store order ID.
4. Common Topics & Quick Links
- Manage / cancel subscription: Manage Subscription guide
- Restore purchases on a new device: Restore Purchases guide
- Refund a purchase: Refund Policy
- Delete your account: Account Deletion
- Privacy & data: Privacy Policy, Data Safety
- Reporting unsafe content: Use the in-app Report button on any character or message, or email support@vikiviki.cc with the screenshot and character / conversation details.
5. Languages
We currently provide support in English.